29 Jun 2020

Prepared for a Post-COVID 19 Workforce? The ICT Side

Are you Prepared for a Post-COVID 19 Workforce? While we don’t know how much we are truly affected by Covid-19, we can only do our best to adapt ourselves to the new norm of being socially distanced in our everyday lives or at work.

According to Huawei, almost all industries from education to retail will see a big boost in the adoption of cloud and online solutions. This is to cater to the current and possibly future norm of commerce.

Technology companies especially those in the telecommunication, medical, and SaaS have seen a major uptick in demand and innovation. Therefore, we can predict that it is important to have professionals equipped with the right skills to enter a new working era.

Cloud and Infrastructure

Most of the workforce has transitioned in various capacity to work from home. The usage of cloud-based applications such as Google Cloud, Microsoft Azure, and AWS has been integral in ensuring productivity and information is kept to standards.

As the trend is moving towards remote working, having the skills to build, maintain, and improve cloud services would eventually be the new requirement.

The data that is generated from remote working would require the adoption of cloud computing software which can be seen from the major boost in how businesses are conducted during the Covid-19 Lockdown Period in Malaysia.

According to Cisco, by 2021 data centres will process 94% of workloads which decreases the time spent waiting for information and significantly decreases the sales turnaround time.


How has the COVID-19 pandemic impacted decisions around going to the cloud? (source: MariaDB)



With the increased demand for Cloud-based services, cybersecurity is important more than ever with businesses being worried about the privacy of their online meetings. They are also worried about the safety of their data that is being saved on cloud storage platforms.

Remote working has seen an increase in the usage of personal devices for work purposes and using new accounts to access those systems which come at an increased risk of being hacked.

As technology is always improving, having cybersecurity talent which has already seen an increase in demand within recent years will be a necessity to both remain competitive and safe.


Data Management


The 4th Industrial Revolution (source: WEForum)

According to the World Economic Forum, the 4th Industrial Revolution will be revolved around data as a critical asset.  With the right data, companies can reduce risks to predict disruptions and events that will hurt their customers.

Data can also help companies in determining the direction of their products and services based on the changes which affect the needs of their customers.

However, like a formula 1 race car, you need a qualified employee and professionals that are literate in understanding data to make decisive directions that are beneficial to the company will be sought after.

Software Development

There is no doubt that COVID 19 has turned a lot of things upside down.  It is no wonder that businesses are adopting online methods to communicate with their customers while building rapport and trust.

You have seen apps and services pop up that either cater to retail, banking, or learning services which are shows that digital business, which was once an option, is now a requirement adopted by many.

The changes in customer behaviour will remain. In a Post COVID 19workforce setting, companies must look at new strategies for their customers. To prevent disruptions, the question that should be asked is if their customers can do business and interact with them anytime?


Having the ability to customise your software to be adaptive to the needs of your customer and environment is an indispensable skill for employers.


Artificial Intelligence

All companies are finding new ways to operate to meet the needs of their customers and employees where social distancing and quarantine rules become the new norm.

This is where machine learning shines; able to ingest large volumes of data, determine patterns, and give insights to help with dealing with customer communications. Also, by adding more complexity to the way data is collected and analysed.

According to Swinburne University, one of the technologies that will be fast and developed in a Post COVID 19 workforce is Artificial Intelligence for companies to be more prepared. Therefore, knowledge and proficiency in this and similar fields will be very attractive to employers.


Are you interested in learning more about the skills mentioned here? Check out our offered courses here




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