Description
OVERVIEW
CompTIA A+ certified professionals are proven, problem solvers. They support today’s core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world.
WHY IS IT DIFFERENT?
CompTIA A+ is the only industry-recognized credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks at a moment’s notice. It is trusted by employers around the world to identify the go-to person in endpoint management & technical support roles. CompTIA A+ is regularly re-invented by IT experts to ensure that it validates the core skills and abilities demanded in the workplace.
AUDIENCE
• Service Desk Analyst
• Help Desk Tech
• Technical Support Specialist
• Field Service Technician
• Associate Network Engineer
• Data Support Technician
• Desktop Support Administrator
• End User Computing Technician
• Help Desk Technician
• System Support Specialist
EXAM DETAILS
CompTIA A+ is the preferred performance-based qualifying credential for technical support
and IT operational roles. A+ certified professionals identify issues and problem solve more effectively than those without certification. CompTIA A+ supports the ability to connect users to the data they need to do their jobs regardless of the devices being used. In order to receive the CompTIA A+ certification, candidates must pass two exams: Core 1 (220-1001) and Core 2 (220-1002). Successful candidates will have the skills to:
- Support basic IT infrastructure, including endpoint management, advanced device connectivity troubleshooting, and basic networking
- Configure and support PC, mobile, and IoT device hardware, including components, connectors and peripherals
- Implement basic data backup and recovery methods and apply data storage and management best practices
- Demonstrate baseline security skills for IT support professionals, including detecting and removing malware, addressing privacy concerns, physical security, and device hardening
- Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software
- Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and the use of scripting in IT support
CURRENT VERSION
The new CompTIA A+ Core Series includes expanded content on these growing parts of the IT support role:
A general expansion of baseline security topics core to the IT support role, including
• Physical versus logical security concepts and measures
• Social engineering
• Malware detection and removal
• Device hardening for not just PCs but devices in general
A dramatically different approach in defining competency in operational procedures
• Importance of documentation and using best practices
• Change management
• Basic disaster prevention and recovery
• Privacy concerns, including GDPR and handing PII
• Scripting basics
• Use of remote access
Networking and device connectivity are broadened
• Cloud and virtualization are now weighed more heavily
• Managing networking and device connectivity includes IoT devices and related protocols
• Includes the concept of Internet appliances and endpoint management servers
• Added wireless mesh networks to a network type
CompTIA
