FREQUENTLY ASKED QUESTIONS (FAQ)

Infosyte has helped many students from around the world achieve outstanding results. Here are some helpful FAQs for your reference.

Training

Do you have weekend classes / 1 to 1 (Private Training)?

They can be conducted upon requests. Please click here to contact us for further information!

What is the minimum number of participants for In-House Training?

There should be a minimal participant of 8 pax within Klang Valley.

Class Enrolment

How to register?

Drop us your details via our contact form or send us an email at sales@infosyte.com.

Where are the trainings conducted?

The trainings are conducted either in Setiawalk, Puchong or Mid Valley, KL.

Can I bring my own device?

Yes, you are free to bring along your devices relevant to the classes.

Certificate & Examination

Do we get a certification after end of the training?

You will get an attendance certification of the training.

Do you have an exam for (any) training?

We provide exam bundle package for the courses. Please contact us for further information.

HRDF

What is HRDF?

Human Resources Development Fund (HRDF) is a government agency under the Ministry of Human Resources through the Human Resources Development Berhad Act, 2001. Employers who are registered and/or incorporated in Malaysia, and is registered with the HRDF are eligible to apply for training grants (financial assistance) to finance all or most of the “allowable costs“ employee training.

How to claim with HRDF?

  • You need to check with your HR if your company is an HRDF registered company in order to get HRDF support.
  • If you are not, you can register as an HRDF registered company.
  • But if your company is an HRDF registered company, you can apply and claim for the training grant online.
  • Please contact HRDF for any further questions regarding HRDF claim.
    All claims are subject to approval by HRDF.

Are all your training classes HRDF claimable?

  • All of our training classes are HRDF claimable. The claim is subject to approval.
  • You can check with your HR to apply and claim for the training grant online.
  • Please contact HRDF for any further questions regarding HRDF claim.

SST

What is SST?

  • SST is Sales and Services Tax that has been implemented in Malaysia.
  • SST comprises two legislative acts: the Sales Tax Act 2018, levied on taxable goods that are imported into, or manufactured in Malaysia; and the Service Tax Act 2018 on selected prescribed service providers. The SST are a sales tax of 10% and a service tax of 6%.

When will the SST effective?

  • SST implementation at InfoSyte Sdn Bhd effective 1 August 2019. Training and services provided by InfoSyte Sdn Bhd will include SST at a standard rate of 6% which will be on the invoice issued from 1st August 2019 onwards.
  • For more information on the SST, please visit the Royal Malaysian Customs’ website to check on our SST registration status.​
  • Name of Business: INFOSYTE SDN BHD
    SST Registration Number: B16-1902-32000063

Who will be charged on SST?

All Infosyte’s customers including non-Malaysian customer having the billing address registered in Malaysia will be charged 6% service tax, in accordance to the service tax act 2018 for the proportion services render after 1st august 2019 which the payment has been made prior to the service delivery.

Cancellation & Rescheduling

What if I cannot attend the training?

  • Participant(s) who failed to attend the training on the date(s) as registered and confirmed shall have their registration voided or nullified and payment shall be forfeited immediately.
  • A 50% of the standard course fee will be charged if written notice of cancellation/postponement is received less than seven [7] working days.
  • A 100% of the standard course fee will charged if written notice of cancellation/postponement is received less than three [3] working days.

Training rescheduling

Participant(s) training rescheduling is subject to Infosyte Sdn Bhd acceptance and approval. Infosyte Sdn Bhd reserves the absolute right to reject such request at our sole discretion.

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