Course Overview
Your organisation runs on digital services. Customers, colleagues, partners – everyone depends on them. ITIL® Foundation (Version 5) helps you build the skills to keep those services reliable, valuable and aligned with business needs. You get a clear view of how products and services are designed, delivered and improved, plus the language and concepts that IT teams across the world use every day. This course also prepares you for the official ITIL Foundation exam, so you walk away with both knowledge and a recognised credential.
Learning Objectives
Following the completion of the course, you will be able to:
- Understand the building blocks of digital product and service management, from value concepts to lifecycle activities.
- Describe how value co-creation works between providers, consumers and other parties.
- Explain the four dimensions of management and why each one matters.
- Outline the ITIL Service Value System, including guiding principles, governance, value chain activities and practices.
- Talk through the digital product and service lifecycle and why lifecycle thinking reduces risk and technical debt.
- Recognise the purpose of ITIL management practices and how they support consistent work.
- Apply the idea of continual improvement using the ITIL model.
- Understand Value Stream Mapping and Management and how it supports visibility and improvement.
Skills
- Lifecycle thinking to make better service decisions
- Collaboration across roles, using a shared framework
- A continuous improvement mindset that supports long-term success These skills are increasingly expected in roles across IT operations, development, product and service design.
Target Audience
This certification programme is ideal for:
- IT specialists, service and operations managers
- Product owners, product managers and process leads
- Customer success, service improvement and experience managers
Course Approach
This course is delivered using a case study and exercises that are designed to enhance the candidates understanding of ITIL version 5. Students who have attended this course, and have done some self study, are suitably prepared to take the associated ITIL Foundation (version 5) test.
Prerequisites
There are no pre-requisites for this course, although a basic knowledge of Service Management concepts will be helpful.
Examination/Certification
- 60 minutes duration
- 40 multiple-choice questions
- 26/40 required to pass
- Closed book
- Certificate : ITIL Foundation Version 5
- Exam Body : PeopleCert
