17 Nov 2020

Important information pertaining to COVID-19 (Coronavirus)

Latest health & safety requirements

At Infosyte, we are following recommendations from World Health Organization for preventing the spread of COVID-19 and protecting our value customers and our staff. We ask individual to comply with the health and safety guidelines outlined below to keep others safe.

Protect yourself and others from COVID-19

  • Maintain at least a 1-metre distance between yourself and others to reduce your risk of infection when they cough, sneeze or speak. Maintain an even greater distance between yourself and others when indoors. The further away, the better.
  • Make wearing a mask a normal part of being around other people.
  • Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water. This eliminates germs including viruses that may be on your hands.
  • Avoid touching your eyes, nose and mouth. Hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can enter your body and infect you.
  • Cover your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately into a closed bin and wash your hands. By following good ‘respiratory hygiene’, you protect the people around you from viruses, which cause colds, flu and COVID-19.
  • Clean and disinfect surfaces frequently especially those which are regularly touched, such as door handles, faucets and phone screens.

You will not be able to enter into Infosyte premise in the event of: Unless

You have tested positive for COVID-19:

You have been symptom-free and fever-free for at least 72 hours without the use of fever reducing medicine


At least 14 days have passed since your last exposure, or you have received two negative COVID-19 test results in a row, 24 hours apart

You are currently experiencing or have experienced one or more associated symptoms within the last fourteen (14) days:

  • shortness of breath
  • cough
  • fever
  • chills
  • sore throat
  • loss of smell

You have been symptom-free and fever-free for at least 72 hours without the use of fever reducing medicine

You live with or have had close contact with someone who has confirmed or suspected COVID-19. *Medical and healthcare professionals - please see exception below.

At least 14 days have passed since your last exposure

Have been or are under home quarantine or centralized observation by government or healthcare authorities

At least 14 days have passed since your quarantine or centralized observation has been lifted by the government or healthcare authorities

*Medical and healthcare professionals where both the medical/healthcare professional and the patient
were wearing the appropriate personal protective equipment (PPE) are an exception.

Important information for Pearson VUE exam taker

  • You will be asked to acknowledge that you meet the above health requirements and that you
    will follow health and safety guidelines while testing.
  •  You must bring and wear your own face mask while you’re at the test center and throughout
    your exam. A surgical or cloth face mask, including a homemade face mask, is acceptable as long
    as your nose and mouth are fully covered. Face masks with exhalation valves and face shields
    are not acceptable. We are unable to provide face masks to candidates. Candidates without a
    face mask will be denied testing services. 
  •  You may be asked to stay > 6 feet away from other people in the waiting area. Please follow the
    test administrator’s guidance during the admissions process.
  • We are allowing candidates to wear disposable gloves during testing. Test administrators will
    inspect the gloves both before and after the exam, and the gloves will be disposed of in front of
    the proctor upon completion of the test.
  • Depending upon local requirements, some test centers may require candidates to provide a
    temperature check upon arrival.
  • It is your responsibility to ensure there are no travel restrictions in place for the location where
    you want to take your test. If you travel to test in another state or country with travel restrictions in place, you may be turned away.

Frequently asked questions

Q. When will Infosyte testing facilities reopen?

A. Test delivery is not available throughout CMCO period in comply with the SOP set by the Government. We are opening testing availability up once the Government lifted the CMCO.

Q. Will I get a refund if my exam is canceled?

A. If your exam payment was processed through Pearson VUE, you will receive a full refund*, regardless of cancellation window.

Candidates whose exam payment was processed through their exam sponsor will either receive a refund or an extension as determined by exam sponsor. *Full refund amount may varies due to currency exchange rate varies

Q. When can I reschedule my exam?

A. You can attempt to reschedule your exam online now. You’ll only be able to register for an exam if testing is available on that date. If you do not see an appointment available for a specific date at a specific test center, testing may not yet be available there due to local conditions. Please check back regularly for updated availability.

Q. Why was my cancellation notice so delayed?

A. As the situation surrounding COVID-19 continues to change rapidly, we are doing our best to make timely decisions to protect the health and safety of you and our employees. This is an unprecedented event impacting the daily operations of all industries, and we are working diligently to communicate with you as soon as the information is available for us to do so. Thank you for your patience and understanding as we work to do the best we can in these circumstances.

Q. My window to certify is expiring soon. What should I do?

A. We understand you may be on a deadline to take your exam. If you cannot find seat availability due to significant scheduling changes in response to COVID-19, please reach out to your university or exam sponsor about next steps. Please keep the exam cancellation email you received from Pearson VUE.

Q. How do I reschedule or cancel an exam online?

A. Visit your https://home.pearsonvue.com/Test takers.aspx and sign in. Select the exam you’d like to reschedule or cancel from ‘Upcoming Appointments.’ You will receive an email confirming any changes to your appointment. Don’t forget to click ‘Confirm Reschedule’ on the final screen to ensure your changes have been saved.

Friendly tip: Refer to your original appointment confirmation email to see whether there are any fees or deadlines for rescheduling or canceling your exam.

Q. I have more question in rescheduling my exam!

A. Please contact Pearson VUE helpline at 1800-88-0406

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