ITIL® Version 5 Revealed: AI Governance, What’s New & What’s Next?

This positioning aligns with PeopleCert’s description of ITIL® Version 5 as an AI-native framework and ITIL AI Governance as an extension module focused on responsible AI adoption, oversight, accountability, trust, and risk management.

• Understand: The key developments in ITIL® Version 5 and its relevance to AI-enabled environments.
• Recognise: Why AI governance matters as organizations adopt AI across their products, services, and operations.
• Explore: How governance, accountability, risk management, and trust support responsible AI adoption.
• Prepare: Identify relevant ITIL® learning and certification pathways for their professional goals.